Technology Administrative Assistant

Our client an international Law Firm are looking for an Information Technology Administrative Assistant, based in Dublin 2, this role reports into the IT Director.

Please note this is a 1 year fixed term contract

Responsibilities

• Perform the onboarding and offboarding of new starters, including preparing equipment for new starters as well as account creation or removal in supported applications.

• Perform Add Removes Changes and ensure accurate tracking and logging of the changes.

• Deployment and Management of mobile devices, laptops etc.

• Inventory management

• Asset Management

• Provide onboarding support for Desk / Mobile side issues working in conjunction with HR and the IT training Department.

• Perform health checks and monitor automated system alerts/application alerts, resolving the issues where possible.

• Investigate new technologies and acquire new skills to cater to the changing demands of the Business.

• IT infrastructure Hands & Eyes Support

• Any other ad-hoc tasks.

Skills needed

• Diploma/Degree in an appropriate IT discipline is preferred

• 2+ years in a hands-on Information Technology Support role

• Excellent written and verbal communication skills

• Ability to quickly diagnose and resolve technical issues

• Exceptional teamwork and collaboration skills to help other technical support workers

• Exemplary customer service skills

• Experience working with IT ticketing systems

• Working knowledge of ITIL processes.

• Experience supporting Microsoft Active Directory, Office 365, Windows 10, IOS, MACOS.

Salary circa €35K plus excellent benefits

For a confidential discussion please contact Emma Hirsch in Capital8 Search & Selection at e.hirsch@capital8.ie